Cancellation and Refund Policy

Last updated: October 12, 2026

This policy explains what happens to your deposit and payments if you change or cancel your booking, or if something goes wrong. It is part of our Terms and Conditions.

Deposit and payments

• A deposit of $100 holds your date. It counts toward your total price.
• The remaining balance is due 7 days before your event.
• Once your date is held, we turn away other bookings for it. That is why the deposit follows the rules below.

If you cancel

Please cancel by email. The date we receive your email decides which line below applies.

When you cancel	What happens
30 or more days before your event	We refund your deposit in full.
Between 8 and 29 days before your event	We keep your deposit. You can use it toward a new date within 12 months if we are available.
7 days or less before your event	50% of the package price is due. We refund anything you paid above that amount.

If you want to change your date

You can move your event to another date once at no charge if you ask at least 14 days before the original date and we are available. A later change may be treated as a cancellation. If we are not available on the new date, the cancellation rules above apply.

If we cancel

If we have to cancel because of illness, an emergency or equipment we cannot replace, we will tell you as soon as we can and try to find a replacement booth for your date. If we cannot, we refund everything you have paid.

If something goes wrong at your event

• If our equipment or another problem on our side stops the booth for more than 15 minutes during your booked time, we will add that time at the end of your event if you want it. If you do not, we will refund the time lost, based on the price of your package per hour.
• If you are not happy with your photos because of our equipment, tell us within 7 days after the event and we will work with you to make it right. That can include a partial refund.
• We cannot refund time because fewer guests used the booth than expected, or because the event started or ran late. Problems with venue access, power or space are not problems on our side, but please tell us as early as you can so we can help.

If your event is cancelled for reasons outside your control

If your event is cancelled because of severe weather, a venue closure or a government order, tell us as soon as you can. We will move your booking to a new date at no charge. If no date works, we refund your deposit.

How refunds are paid

We send refunds to the payment method you used, within 10 business days.

Your rights

Nothing in this policy limits your rights under California law.

Contact us

To cancel or change a booking, email opticalluminary@gmail.com with your name and event date.